Privacy Policy

Last updated: September 2026

At LEYSER, privacy is treated with the same care as the gemstones entrusted to us. We collect only the information necessary to provide our services, communicate with you, and operate our website securely and responsibly.

This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

1. Who we are

This website is operated by LEYSER, an independent family atelier specialising in fine coloured gemstones and bespoke jewellery.

For any questions regarding this Privacy Policy or the processing of your personal information, please contact us at:

LEYSER

Email: sales@leyser.jewelry

Tel: +41 78 621 20 80

Website: www.leyser.jewelry

2. What information we collect

Depending on how you interact with us, we may collect:

  • Your name.
  • Email address.
  • Telephone or WhatsApp number.
  • Billing and shipping address.
  • Information relating to purchases or bespoke enquiries.
  • Messages you send us through email, WhatsApp or our contact form.

When you visit our website, we also collect limited technical information such as your browser type, device information, IP address and pages visited. This helps us keep the website secure and improve its performance.

3. How we use your information

We use your information to:

  • Respond to enquiries and appointment requests.
  • Process purchases and deliveries.
  • Arrange bespoke consultations and commissions.
  • Provide customer support.
  • Improve our website and services.
  • Send occasional updates or newsletters if you have chosen to receive them.

We do not sell or rent your personal information to third parties.

4. Legal basis for processing

Where applicable under European and Swiss data protection laws, we process personal information because:

  • it is necessary to fulfil a contract or respond to your request;
  • you have given your consent;
  • we have a legitimate interest in operating and improving our business while respecting your rights.

5. Sharing information

We share personal information only when necessary, including with:

  • payment providers;
  • shipping and logistics partners;
  • website hosting and technical service providers;
  • legal or regulatory authorities where required by law.

These providers process information only as necessary to perform their services.

6. International transfers

LEYSER works with clients around the world. Some trusted service providers may process data outside your country of residence.

Where required, we rely on appropriate contractual or legal safeguards to protect your information during international transfers.

7. Cookies

Our website uses cookies and similar technologies to:

  • remember your preferences;
  • analyse website traffic;
  • improve functionality and performance.

You can control or disable cookies through your browser settings.

8. Marketing communications

If you subscribe to our newsletter or request updates, we may occasionally send you news about collections, exhibitions or appointments.

You may unsubscribe at any time using the link in the email or by contacting us directly.

9. Data retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, or maintain appropriate business records.

When information is no longer required, it is securely deleted or anonymised.

10. Your rights

Depending on your location, you may have the right to:

  • access your personal information;
  • correct inaccurate information;
  • request deletion of your information;
  • object to certain processing activities;
  • withdraw consent where processing is based on consent;
  • request a copy of the personal information you have provided.

To exercise any of these rights, please contact us at sales@leyser.jewelry.

11. Data security

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

While no method of transmission over the internet is completely secure, we continually review our security practices to safeguard your information.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations.

The latest version will always be available on this page, together with the date of the most recent update.